Privacy policy

Freight Portal LLC, doing business as Freight Portal (“Freight Portal,” “we,” “us,” or “our”), is a transportation company based in Cary, Illinois. This Privacy Policy describes how we collect, use, share and protect personal information when you visit freightportal.us (the “Site”), contact us, do business with us, or receive phone calls or text messages from us.

This policy applies to everyone we interact with, including website visitors, customers, shippers, brokers, receivers, carriers, vendors, business partners, drivers and job applicants, and members of the public. By using the Site or our services, you agree to the practices described in this policy.

1. Information we collect

Information you provide to us, for example when you fill out a form, call, text, email, request a quote, book or manage a shipment, or apply for a job:

• Contact details such as name, phone number (including mobile number), email address and mailing address
• Business details such as company name, job title, MC/DOT numbers and billing information
• Shipment details such as pickup and delivery locations, appointment times, load descriptions and delivery confirmations
• Job application details such as driver type, experience, CDL information and availability
• The content of messages, calls and emails you exchange with us

Information collected automatically. When you visit the Site, our hosting provider may automatically record technical information such as your IP address, browser type, device type, pages viewed, referring page and the date and time of your visit. This is used to operate and secure the Site.

2. How we use your information

• To provide our transportation services, including dispatch, shipment updates and delivery notifications
• To respond to your inquiries and provide customer support
• To send you calls, text messages and emails you have agreed to receive
• To process quotes, invoices and payments
• To review job applications and qualify drivers as required by FMCSA and DOT regulations
• To operate, maintain, secure and improve the Site and our services
• To prevent fraud, spam and misuse
• To comply with laws, regulations and legal process

3. Text messaging (SMS) program

If you opt in, Freight Portal may send you text messages related to our business, such as shipment and delivery updates, dispatch and load information, appointment reminders, account and customer service messages, and replies to your inquiries, including recruiting messages if you applied to drive with us.

• How you opt in: by entering your mobile number and checking the text message consent box on the application form on our Site (the box is never pre-checked), or by giving us your consent in writing, by text, or verbally. Checking the box is optional.
• Message frequency varies depending on your interaction with us.
• Message and data rates may apply.
• To opt out, reply STOP to any message. You will receive one confirmation message and no further texts unless you opt in again.
• For help, reply HELP or contact us at (779) 388 1806 or [email protected].
• Wireless carriers are not liable for delayed or undelivered messages.
• Consent to receive text messages is not a condition of any purchase, service or employment.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How we share your information

We do not sell or rent your personal information. We share it only as described below, and always subject to the text messaging limits in Section 3:

• Service providers that perform services for us, such as website hosting, form processing, email, phone and messaging delivery, and accounting. They may use your information only to provide those services to us.
• Parties to a shipment, such as the shipper, broker or receiver, only to the extent needed to complete and document that shipment.
• Screening and compliance providers, such as background check, MVR and drug testing services, for job applicants who authorize those checks.
• Legal and safety reasons, when required by law, subpoena or government request, or to protect the rights, property or safety of Freight Portal or others.
• Business transfers, in connection with a merger, acquisition or sale of all or part of our business, subject to this policy.

5. Cookies and tracking

The Site does not use advertising cookies or third-party tracking pixels. Your browser may store basic files needed for the Site to display correctly. You can control cookies through your browser settings.

Do Not Track. Some browsers offer a “Do Not Track” setting. Because the Site does not track visitors across other websites, there is no tracking to stop, and the Site does not change its behavior in response to Do Not Track signals.

6. Data retention

We keep personal information only as long as needed for the purposes described in this policy, including to provide services, keep business records and meet legal, tax and FMCSA/DOT recordkeeping requirements. When it is no longer needed, we delete it or make it anonymous.

7. How we protect your information

The Site is served over an encrypted (HTTPS) connection, and we use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

8. Your choices and rights

You may contact us at any time to:

• Ask what personal information we have about you
• Correct inaccurate information
• Ask us to delete your information, unless we are required by law to keep it
• Stop receiving calls, text messages or emails from us

Depending on where you live, you may have additional rights under state privacy laws. We will respond to requests as required by applicable law and will not discriminate against you for exercising your rights.

9. Third-party links

The Site may link to websites or services we do not control. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

10. Children’s privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Your continued use of the Site or our services after a change means you accept the updated policy.

12. Contact us

If you have questions about this Privacy Policy or want to make a request, contact us:

Freight Portal LLC (d/b/a Freight Portal)
Cary, Illinois
Phone: (779) 388 1806
Email: [email protected]